Shipping Policy
We work to prepare restaurant supply orders with care and provide practical shipping expectations.
Order Handling
Orders are generally prepared within up to 5 business days after they are received. Additional time may occasionally be needed for inventory review, packaging checks, address verification, holiday volume, or high-demand periods.
Estimated Delivery
After dispatch, delivery commonly takes approximately 10–20 business days, depending on destination, carrier routing, package size, local delivery conditions, seasonal volume, and other logistics factors.
This timeframe is an estimate and should not be treated as a guaranteed delivery date.
Package Handling
Restaurant and kitchen supply items may require different packaging methods depending on shape, size, weight, material, or included parts. Packaging may vary by product type and fulfillment requirements.
Tracking Updates
When tracking information is available, it may be shared through the contact details associated with the order. Tracking pages may require additional time before movement appears after dispatch.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Missing unit numbers, incorrect postal codes, incomplete street details, or typographical errors may cause delivery delays or unsuccessful delivery attempts.
Possible Transit Delays
Delivery may be affected by circumstances outside routine handling, including:
- Carrier congestion
- Severe weather
- Public holidays
- Local transportation interruptions
- Customs or inspection procedures where applicable
- Address verification issues
- Special handling needs for larger or fragile items
Shipping Support
If a shipment appears delayed beyond the estimated range, please contact:
We will review the available shipping information and assist where reasonably possible.